Alternative Consumer Dispute Resolution

1. What is ADR?

Under Law No. 144/2015 of September 8, consumers have the right to use Alternative Dispute Resolution (ADR) entities to settle consumer disputes out of court, free of charge or at low cost, and faster than judicial proceedings.

2. Competent ADR Entity

For consumer disputes related to the use of the PromoPing platform, the competent ADR entity is:

• CNIACC — National Center for Consumer Information and Arbitration of Disputes
• Website: www.cniacc.pt
• Email: [email protected]
• Phone: +351 213 847 484

This entity acts as a fallback for consumer disputes throughout the national territory that are not covered by a territorially competent ADR entity. For more information about the Portuguese consumer ADR system, see the Portal do Consumidor.

3. European Online Dispute Resolution Platform (ODR)

If you entered into a sales or service contract through our website, you may use the European Commission Online Dispute Resolution Platform, as provided for in Regulation (EU) No. 524/2013:

• ec.europa.eu/consumers/odr

4. How to Submit a Complaint

Before contacting any external entity, we recommend trying to resolve the dispute directly with us by email at [email protected]. Alternatively, you can also use the Electronic Complaints Book.

5. Service Provider Identification

• Entity: PromoPing
• NIF: 307687848
• Address: Rua Fonte do Bispo, Portugal
• Email: [email protected]